License Management

Account Access

You can access your account under the following link: https://sweetcode.com/freemius-account/

Use the email address with which you have purchased the plugin and created the account.

VAT

The invoice is missing my VAT ID. How can I get a new invoice that includes the VAT ID?

1. Follow this link to log into your account of our store at Freemius: https://sweetcode.com/freemius-account/
2. Under My Profile add the VAT ID
3. Now you can download a new invoice from the Order History that contains the VAT ID on your invoice.

Reclaim VAT

If you are in an EU country and forgot to add your VAT number during checkout, the VAT was added to your invoice. Now you have two choices on how to fix this:

1. Update your profile in your account with your VAT ID. Then download the newly generated invoice from the dashboard's Orders History section. With that, you can claim the VAT back manually from the relevant VAT authority of your home country.

2. If the first option doesn't work for you, go ahead and request a refund from us. Once the refund is confirmed you'll have to re-purchase the license again. This time, you need to make sure to set the VAT ID on the checkout form before completing the purchase.

How does Freemius collect VAT in Europe?

Read more details about this in the following Freemius support article: Collecting EU VAT in Europe

How to transfer a license from one domain to another domain?

Simply disable the license on the domain where it is currently active.

Go to the plugin dashboard and click on the "Account" tab. On the Account tab, you can disable that license.

Once that's done you can reuse the license on another domain.

Another way is to disable the current license through your account: https://sweetcode.com/freemius-account/

Once that's done you can use the license on another site.

Can I test my license on a development server?

Yes. The licensing server detects common development server setups and will allow you to activate the license on the production and on the development server. Here's a list of common localhost environments that are automatically detected. If it doesn't work for you send us a support email, and we'll add your development server to your subscription.

How do I install the pro version?

Right after the purchase, you should receive an email with the license key that explains how to install the pro version. Also, take a look in the spam inbox if you can't find it. If you still can't find it there's another way.

Follow this link https://sweetcode.com/freemius-account/. It will redirect you to our store at Freemius, our licensing partner.

1. Reset the password to create a new password and get access
2. Login into the store https://sweetcode.com/freemius-account/
3. Download the pro version
4. Install it as explained in the following video https://www.youtube.com/watch?v=Wp8TlD030EE
5. After activation you should see a prompt that asks for the license key. You'll find the license key in your account portal at Freemius
6. After adding the license key the pro version is fully active

Do I need to keep the free version active?

No. The pro version can run just by itself. That means after installation of the pro version you can safely disable and remove the free version.

What if I can't activate the license on my shop?

The following is a step-by-step guide on how to reset everything and make sure that license activation works. Sometimes license activation can't work because of duplicate installs of the Pixel Manager, or if the license management library runs into an error. Therefore, the following instructions explain a full reset, which takes a bit more time but has the highest chance to get it working fine again. If the following procedure doesn't work for you, please contact our support.

1. Identify all installed versions of the Pixel Manager.
2. Deactivate all active versions of the Pixel Manager.
3. Uninstall (delete) all versions of the Pixel Manager.
4. Download and install the Freemius Fixer and let it run once: https://github.com/Freemius/freemius-fixer
5. Re-install the pro version of the Pixel Manager. He can download it from the account page: https://sweetcode.com/freemius-account/
6. Activate the pro version. Normally during activation, he will be asked for the license key. If so, enter it. Done. The plugin and the license are fully active. If the plugin doesn’t ask for the license key, continue with 7.
7. Go to the plugin page. Open the account tab. Enter the license key in the license field. Done. Now everything should be running fine.

My country doesn't allow for automatic renewals. What can I do?

You can renew the license manually through your account which you can access here: https://sweetcode.com/freemius-account/

Because the renewals have to be done manually, we recommend getting an annual subscription instead of a monthly subscription, if you haven't one already.

Then, each time you get a renewal notification, or latest when you get a failed payment notification follow the below procedure to renew your license manually.

1. Log into your account under https://sweetcode.com/freemius-account/
2. Click on Licenses on the left side menu
3. Click on the license that you want to renew
4. Click on the Renew button in the license overview that has opened on the right side

Expired license warning

When the Pixel Manager detects that the license has expired, or no license has been activated, then all premium features get disabled.

The license has expired

Purchase or extend your license at sweetcode.com/pricing

There is a valid license, but the Pixel Manager doesn't detect it

If you have a valid license, but the Pixel Manager can't detect it, try one ore more of the following troubleshooting approaches.

• Go to the account tab of your Pixel Manager settings page and check if the license has been set. If not, go to your license management account, get your license key and paste it into the plugin.

• Go to the account tab of your Pixel Manager settings page and sync your account manually:

  

• Rarely a full reset is necessary. In that case, download the Freemius Fixer Plugin. Install the plugin and run it. After you've run the Freemius Fixer you must reactivate your Pixel Manager license. Go to your license management account, get your license key, open the account tab in the Pixel Manager settings page and paste the license key.

EULA End User License Agreement

The current EULA conditions can be found under the following link: EULA

License Quotas

Subdomains

Each subdomain counts as a separate domain. For example, if you have a license for example.com and you want to add a license for a.example.com and b.example.com you need to purchase two additional licenses.

Staging

Staging environments are not counted as a separate domain. For example, if you have a license for example.com and you want to add a license for staging.example.com you don't need to purchase an additional license. This includes localhost.

The system detects staging environments automatically. If it doesn't work for you, please contact our support. We will add your staging environment to your license.

Freeing up a license

If you want to free up a license, for example, because you want to use it on another domain, you can do so by deactivating the license on the domain where it is currently active. You can manage your licenses in your account: https://sweetcode.com/freemius-account/

Upgrade a subscription

If you want to upgrade your subscription to a higher tier because you want to assign licenses to more websites, follow these instructions step by step:

1. Log into your account under https://sweetcode.com/freemius-account/

2. Click on Renewals & Billing

3. Click on the product subscription that you want to adjust.

4. Click on the Upgrade to... drop down.

5. Click on the tier you want to upgrade to.

   A checkout window will open.

6. Complete the checkout process.

   You only will be charged pro rata for the remaining time of your current subscription.

Removing a license from a website

If you want to remove a license from a website to use the free version for that website, you can do so by logging into your account, clicking on the site where you want to downgrade the license and then click on the downgrade button.

1. Log into your account under https://sweetcode.com/freemius-account/

2. Click on the Site where you want to remove the license.

3. Click on the Downgrade button

License Security

White Label Mode

Agencies and freelancers who work on client projects can hide confidential information about their account and license by flagging a license as White Labeled:

This means that account details normally shown in the account tab in the WP Admin will not appear when users check the box that says “This license is activated on my client(s) site(s)”. This addition to the user dashboard is great for anyone who uses the Pixel Manager as part of their own services. Here’s everything that will be hidden when a license is set as white-labeled:

• User information
• Billing details and invoices
• License key
• Pricing page
• Add-on prices
• Contact Us page

URL Whitelisting

With the URL whitelisting capability, customers can also control the URLs that can activate their license or continue receiving updates.

License Recovery

To recover your license key and get a download link for the Pixel Manager for WooCommerce plugin, please use the license recovery form.