Invoices and Billing

This page explains where to log in to find, download, and correct your invoices for all SweetCode products.

There is no single billing account for everything. SweetCode products are billed through two separate systems, so your invoices are in one of two places depending on what you paid for:

What you paid for	Where the invoices are
A plugin license (Pixel Manager for WooCommerce, Google Automated Discounts, Google Customer Reviews, or a bundle)	Your customer account on sweetcode.com/freemius-account, or the Account tab inside the plugin
A SweetCode Cloud subscription (the Server-Side Proxy)	The SweetCode Cloud portal under Billing

Plugin invoices are not shown in the SweetCode Cloud portal, and SweetCode Cloud invoices are not shown in your plugin customer account. If you pay for both, you have invoices in both places.

Where do I log in to download my plugin invoices?

You have two ways to get to the same invoices. Both work, so pick whichever is more convenient.

Option A: From your customer account

1. Log in to your customer account: https://sweetcode.com/freemius-account/

   The same link is in the footer of every page on sweetcode.com, under Customer Account.

2. Use the email address you purchased with. A different email address will show an empty account without any orders.

3. Open Order History.

4. Download the invoice for the payment you need. It opens as a PDF.

Subscriptions, renewal dates, and plan changes are under Renewals & Billing in the same account.

Option B: From the plugin in your WordPress admin

1. Open your WordPress admin dashboard.
2. Go to the plugin settings page.
3. Click on the Account tab.
4. Scroll to Billing & Invoices.
5. In the Payments table, click Invoice on the payment you need.

Two notes about this route:

• The section only appears once at least one payment exists, so it stays hidden on free installs.
• It is also hidden when the license is flagged as white labeled, which agencies use to keep billing details out of a client's dashboard. See License Security. In that case use Option A.

Where do I find the invoices for SweetCode Cloud (Server-Side Proxy)?

The Server-Side Proxy is billed separately from the plugin license, in the SweetCode Cloud portal.

1. Log in to portal.sweetcode.cloud.
2. Click Billing in the left menu.
3. Scroll to the Payments section.
4. Click Invoice on the payment you need.

The same page shows your Current Plan, Usage This Month, and your billing details, which you can edit before downloading a new invoice.

How do I get my VAT ID on the invoice?

You can add a VAT ID after the fact and download a corrected invoice yourself.

For plugin licenses:

1. Log in at https://sweetcode.com/freemius-account/.
2. Under My Profile, add the VAT ID.
3. Download a new invoice from Order History. It now carries the VAT ID.

For SweetCode Cloud, update the billing information on the Billing page in the portal, then download the invoice again.

If VAT was charged because the VAT number was missing at checkout, see Reclaim VAT for how to get the VAT amount refunded.

What if I cannot find my invoice?

Work through these in order:

1. Check that you are logged in with the email address used at purchase. This is by far the most common cause of an account that looks empty.
2. Check the other billing system. A charge for the Server-Side Proxy is never in the plugin account, and vice versa.
3. If you cannot log in at all, use a license recovery form to have your license and account details sent to your email address.
4. Still stuck, or you need an invoice corrected in a way the account does not allow? Contact us through support or at [email protected]. Include the charge date and amount, and the email address or last 4 digits of the card used, so we can find the payment.

Related pages

• License Management for licenses, renewals, upgrades, and quotas
• Server-Side Proxy for what the proxy does and how it is set up